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Your Heat Pump Project with The Natural Energy Company


Replacing an old gas or oil boiler with a Daikin Heat Pump System can feel daunting, we are here to make your project easy. Usually there is no need to replace your entire system: Daikin heat pumps and boilers are compatible with most original radiators and piping systems.

There are plenty of heating and cooling options for your home. The challenge is finding the perfect fit for your lifestyle and your home.  We will work with you at every step to recommend the right system for you.


Your indicative price

Our main goal is to provide you with as much information on your project as possible.  We appreciate there is a lot to consider and you have no doubt done a lot of research on which heating system would suit best for your project, perhaps without managing to find the information you really need – the costs.  At the first stage of your project we will complete our desktop survey to provide you with indicative pricing and brochures for your recommended Heat Pump System.  We provide this service to you free of charge and only ask that you provide as much information as possible, as accurately as you can, by completing our heat pump enquiry form.

Heat Pump Enquiry Form

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Your Heat Loss Design Visit

As the next stage of your project, the engineer will visit your home in order to gather the necessary data for us to provide you with a full design and quotation. 

On the day of your arranged visit, the engineer of gather information from each room of your property, including measurements to confirm;

  •  Exact room sizing and m2 of the property.
  •  Window sizing and details such as U-values
  •  Radiator sizes and locations
  •  Cupboard or attic sizes for hot water tank and pipework locations

 
Your Formal Quotation

Following your visit, we will complete the full heat loss calculation, design and radiator schedule, which will be sent to you alongside your formal quotation. This documentation will provide you with the information Home Energy Scotland would request as part of your funding application.  At this stage you can schedule a meeting in our showroom or a video call where you can sit down with our friendly team to go over the final details your project.

Should you decide to proceed with a new Heat Pump system, our team will process the order and provide you access to our Customer Portal where you will be kept up to date with estimated delivery and installation dates. 

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Your Installation

On the day your engineers will turn up with all the equipment required to start your installation. Typically, the installation should be completed within 3-4 days. During this time, depending on your current system set up, you will likely be without heating or hot water for most of your installation. The team will be doing everything they can to get your new system up and running as quickly as possible for you.

On the final day of your install the system will be commissioned at which point the engineer will take time to go through the features and controls of your new system. You will also receive your handover pack following your installation which includes more useful guides to help you become more familiar with the controls.